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Local Government & Social Care Ombudsman

The Local Government Ombudsman is a service that investigates complaints from the public about councils (and some other bodies providing public services) in England. It also investigates complaints about registered adult social care providers. It is the last stage of the complaints process for people who have given the council or provider opportunity to resolve the issue first. It is a free service.

The LGO cover a range of SEND issues - at an event in March the LGO revealed they had investigated nearly 140 cases relating to EHC Plans, and upheld eight out of 10 of those.

Details of how people can complain to the LGO can be found on their website.