The Dementia support service provides one-to-one support to people with dementia, carers and family members. The service provides information and practical support to help them understand more about dementia, and gives support enabling people to live well with dementia.

The service aims to ensure that people living with dementia, carers and family members:

• have accurate, clear, relevant and useful information that is easy to understand
• feel they understand more about dementia and the diagnosis and have an improved knowledge of living with dementia
• feel they have improved knowledge of other services available to them and have been enabled to access other support services
• feel less isolated
• feel supported to maintain independence, make choices and be in control of their lives
• feel they have been listened to and that any questions have been answered adequately
• feel that the service has helped them at difficult times to prevent crisis situations
• feel empowered to have accessed and built wider support networks
• feel they have learnt better coping strategies.

Dementia support is provided by paid dementia support workers. Dementia support workers do not carry out the same role as social workers or community psychiatric nurses, but may complement their work.

We will continue to support individuals until we have met their support needs and carried out agreed actions. However, they can come back to the service anytime in the future.