The Sensory Team at Manchester City Council

The Sensory Team is a specialist team within Adult Social Care, providing support for people who are deaf, hard-of-hearing, visually impaired (whether partially sighted or blind) or who have a combined sensory loss.

Services offered: equipment assessments for either hearing loss or sight loss (or dual sensory loss); visual impairment rehabilitation assessments, mobility and/or daily living skills training for visually impaired people; and advice for welfare rights and benefits entitlements, and general information, guidance, advocacy or signposting in relation to other issues that people with sensory impairments may need support with, such as concessionary bus pass authorisation.

Referrals for services/assessments should be made via Manchester Contact Service on 0161 234 5001. Also accessible via RelayUK, or SignVideo for BSL users and The team can be contacted for general enquiries by telephone on 0161 227 3901, or by email at

Who to contact

Contact Position
Sensory Duty Officer
0161 227 3901 0161 227 3901 MCC Adult Social Care Contact Centre 0161 234 5001 MCC Adult Social Care Contact Centre 0161 234 5001 MCC main switchboard 0161 234 5000 MCC main switchboard 0161 234 5000
Support For People With Sensory Loss
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Parent Organisation
Manchester City Council

Where to go

Manchester City Council Sensory Team
Gorton Hub 1st Floor
27 Garrett Way
M18 8HE
View M18 8HE on a map

Since staff have adopted 'hybrid working', citizens are asked not to come to Gorton Hub Office unless by prior arrangement.


Associated Cost


Age Ranges
18 and over
Referral required
Referral Details

Referrals from citizens or other agencie for assessments by the team should be made via the Manchester Contact Service:

Internal referrals from other MCC teams should be done via Liquidlogic system, following guidance in manuals for Contact and Additional Referrals.

Last Updated

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