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ICA Manchester

NHS Complaints Advocacy is there to provide you with practical support, advice and information if you want to make a complaint about an NHS service you or someone you know has received.

THE SUPPORT WE PROVIDE

The support we offer is tailored to your needs and includes:

  • Giving you enough information and advice so you can pursue a complaint by yourself
  • Offering you the support of an experienced worker, such as an Advocate, who can help you make your complaint.
  • Compiling  all the relevant issues and facts you need to highlight as part of your complaint
  • Writing letters to the right people
  • Preparing you for complaint meetings and go to these with you if you need support
  • Answering questions to help YOU make decisions
  • Giving you the opportunity to speak confidentially to someone who is Independent of the NHS
  • Meeting  with you face to face to discuss your complaint
  • Monitoring the progress of your complaint with the organisation responsible

One of our experienced and qualified advocates can help you explore your options at every stage of your complaint and give you the information that can help you decide what to do.

Where to Go

Venue address
5th Floor Arthur House
Chorlton Street
Manchester
Postcode
M1 3FH

When is it On?

Date & Time Information
Open Monday to Thursday from 9am until 5pm and Friday 9am to 4:30pm
Time of day
Morning
Afternoon

Other Details

Associated Cost
No
Referral required?
No

Who to Contact

Name
Manchester ICA
Telephone
0808 801 0390
Email
manchesterica@carersfederation.co.uk
Website
http://www.carersfederation.co.uk/services/independent-complaints-advocacy/locations/greater-manchester-ica/
Last Updated: 19/06/2018